There’s Only 2 Weeks Left

…to register for the 2010 Custom Content Conference, March 24-26, Nashville, TN!

SIGN UP HERE

Conference Agenda:
**included in registration fee

Wednesday, March 24
7:30 – 9:00 Cocktail Reception and Tour at the Country Music Hall of Fame (222 Fifth Avenue South)**

Thursday, March 25
All meals and sessions will be held at The Hutton Hotel (1808 West End Avenue)

8:30 – 9:00 Breakfast**

9:00 – 9:45 Ph.D. Drew Westen

9:45 – 10:30 Albert Jan Prevoo, Director Retail & Media, KLM Marketing AMS/MO

10:30 – 10:45 Break

10:45 – 11:30 Greg Verdino, Chief Strategist at Powered, Inc.

11:30 – 12:15 Alexandre Simon, Senior Director, Digital Business Development, National Hockey League

12:15 – 1:15 Lunch**  

1:15 – 2:00 Scott Durand, VP Marketing, Great American Country TV

2:00 – 2:45 Sandra Zoratti, VP Global Marketing Solutions, InfoPrint Solutions Company

2:45 – 3:00 Break

3:00 – 3:45 Jason Sadler, Principal, iwearyourshirt.com

3:45 – 4:30 Thomas J. Hoehn, Director, Interactive Marketing and Convergence Media, Eastman Kodak

5:30 – 6:30 Cocktail Reception**                                         

6:30 – 8:30 Dinner**


Friday, March 26

8:30 – 9:00 Breakfast**

9:00 – 10:30 Evolve or Dissolve: Custom Media CEO Panel

Chris McMurry, CEO, McMurry
Diana Pohly, President/CEO, The Pohly Company
Valerie P. Valente, SVP/Publishing Director, Rodale Custom Publishing
Cameron Brown, President, King Fish Media

Moderated by: Rex Hammock, President/CEO, Hammock Inc.

10:30 – 10:45 Break

10:45 – 12:00 Mobile Trends, research and case Studies, featuring Susan Kevorkian, Program Director with IDC’s Digital Marketplace Group, and Howard Hunt, VP of New Business, The Hyperfactory

12:00 Conference Concludes               

SIGN UP HERE

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Major Publishing Association Announces Name Change

New Name, New Logo—
SAME COMMITMENT TO QUALITY CONTENT
Introducing the Custom Content Council
Formerly the Custom Publishing Council
www.customcontentcouncil.com

New York, NY (February 17, 2010) – Reflecting a new era in custom media – and the monumental impact content has today on all marketing initiatives – the Custom Publishing Council, the leading professional association for custom media, has changed its name to the Custom Content Council (CCC).

“This decision was a long time in the making and I’m very happy we’ve made it.  As we enter our 11th year as an association, we need to ensure that we stay ahead of the ever evolving media world.  ‘P’ for Publishing sounded ancient,” said Lori Rosen, Executive Director, Custom Content Council.  “‘Content’ is a more accurate reflection of what marketers are using to educate, connect, up sell and attract new customers.”

The Council was formed in 1999 prior to the digital, mobile and social media booms.  At the time, the business was entirely print focused.  Today marketers of all sizes and industries use content, far beyond product descriptions, to drive customer growth and retention.  In addition to print, custom content providers are constantly utilizing content in a variety of formats:  blogs, video, webzines, emails, podcasts, microsites, newsletters, and more. Custom content is estimated to be a $37 billion industry that continues to outpace other media sectors as it grows 5-10 percent annually.

“Because marketers and content providers are constantly challenging themselves to find ways to offer their audiences the broadest possible mix of relevant content—integrating print, the Internet, video, mobile media, social media, and more—the custom content industry has not only thrived through the recession but positioned itself to grow dramatically in the recovery now taking hold,” said Michael Winkleman, CCC Chairman and President of Leverage Media.  “The Custom Content Council’s new positioning helps provide a platform for that growth.”

The Custom Content Council will host its third annual Custom Content Conference in Nashville March 24-26, a 36-hour networking event showcasing high profile marketers and their content strategies.  This year’s speaker roster includes executives from Kodak, NHL, and KLM Airlines.

The final component of the transformation from the CPC to the CCC will be the launch of a new website in May 2010, which will include an advance search engine that will help marketers find the right custom content partners.

 

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LET YOUR CLIENTS’ CONTENT TAKE CENTER STAGE

  
  2009 PEARL AWARDS
- Entries are due Monday, September 14

 

 

THE PEARL AWARDS is the industry’s gold standard. The Pearls recognize excellence in custom media—focusing on editorial, design and strategy across print and digital platforms. When you win a Pearl, you not only showcase the quality work that you do for your clients, you are guaranteed a great opener when pitching new business.

You do not need to be a CPC member to enter the awards. For the second year, the CPC has teamed up with American Business Media (ABM) to increase attention paid to B2B custom publishing. All ABM members will receive the CPC member rate when entering.

Study: Consumers Spend More Time With Paid Content

This article orginially ran in Mediaweek on August 4th

Study: Consumers Spend More Time With Paid Content
Aug 4, 2009
By Georg Szalai

 

U.S. consumers last year—or the first time—spent more time with media that they paid for than with advertising-supported media, according to the annual Communications Industry Forecast from private equity firm Veronis Suhler Stevenson released Tuesday morning.

In fact, advertising became the smallest of the four major sectors tracked by VSS in 2008—a first since it began tracking the industry in 1986. VSS also projects that advertising will only return to growth mode in 2011.

Total spending on communications, including advertising, consumer spending and other, rose 2.3 percent in 2008 to $882.6 billion, VSS found—the sector’s slowest growth rate since 2001.

The report projects communications spending to decline 1 percent this year—the first drop since the 2001 recession.

Overall, for the 2009-2013 forecast period, communications spending will grow 3.6 percent per year to over $1 trillion, making communications the third fastest-growing sector of the U.S. economy over that period, up from the fourth, VSS said.

It will also rise from the fifth-largest sector overall in 2008 to the fourth-largest by 2013. “In fact, the next five years will see the communications industry increase 20 percent greater than nominal GDP, which will only increase annually 3.0 percent by 2013,” VSS said.

Segments driven by user and business spending and targeted marketing services will be key industry drivers even while advertising remains under pressure, it predicted.

Advertising fell 2.9 percent in 2008 to $210 billion. This year, VSS expects advertising to fall an even bigger 7.6 percent (despite a projected 9.2 percent gain in Internet ads and an 18.1 percent gain in mobile), followed by a 1 percent decline in 2010. Advertising will again grow in 2011, the firm projects.

Meanwhile, institutional end-user spending will remain the largest and fastest-growing communications sector over the five-year forecast period, rising by 5.6 percent annually thanks to expected strong gains in business information services, particularly in the marketing and financial services sub-segments, and for-profit higher education services.

“While we have seen consumer media usage remain generally flat over the past year, the way in which consumers are spending their time continues to evolve,” said VSS co-founder, president and general partner John Suhler. “No longer are newspaper and magazine subscription purchases and network prime-time viewing the norm. Instead, they are declining and consumers are spending more time with media which they support and pay for as opposed to ad-supported media.” He added: “This development is a culmination of two decades of this secular shift towards consumer-controlled media, and shows no signs of slowing.”

How do you think this affects custom media?
Take the CPC’s short survey now:
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RELEASE FROM VSS:

VSS Releases 2009-2013 Forecast

New VSS Ten-Year Report Shows Major Shifts in Communications Industry Growth Patterns Accentuated By Recession
8/3/2009
  • Institutional End User And Alternative Media Growing As Traditional Media Advertising Declines
  • Institutional End-User Spending Expected To Remain Largest, Fastest Growing Sector –5.6% Future Annual Spending Gain Driven By Business Information Services And For-Profit Higher Education
  • Communications Will Be The 3rd Fastest-Growing Economic Sector Going Forward, Rising From the 4th Position
  • Communications Industry Forecast To Decline 1% in 2009, But To Grow Faster Than GDP In ‘09 And Over Next 5 Years
  • Marketing Services Spending To Grow 3.4% Annually, Primarily In Alternative Marketing Segments

Veronis Suhler Stevenson (VSS), a leading private equity firm dedicated to the information, education and media industries, today announced the publication of its newest Communications Industry Forecast (CIF) covering the years 2003-2013 (www.vss.com/forecast09). VSS predicts that total communications spending will decline 1% in 2009 to $882.6 billion, but grow 3.6% per year over the next five years to over $1 trillion making communications the third fastest-growing sector of the U.S. economy over that period. Segments driven by end user spending and targeted marketing services are gaining even as traditional advertising is shrinking.  

2008 and 2009 witnessed a major shift in the spending patterns in the communications industry as advertising became the smallest of the four major sectors in 2008 — a first for advertising since VSS began tracking the industry in 1986.  While this period culminated a decade-long trend away from traditional advertising vehicles and towards institutional and consumer end-user spending and marketing services, it also highlighted the emergence of institutional and consumer communications as the dominant sectors in U.S. communications spending. VSS forecasts that the institutional sectors and various alternative media segments will drive overall communications spending for the next five years.  More specifically, institutional end-user spending will remain the largest and fastest-growing communications sector, rising by 5.6% annually as a result of strong gains in business information services, particularly in the marketing and financial services sub-segments, and the for-profit higher education sub-segment of educational and training media and services.  Alternative marketing segments – including branded entertainment and word-of-mouth marketing – will grow at 12.6% annually from 2008-2013 and will contribute to overall marketing services spending growth of 3.4% annually in the period 2008-2013. 

As expected, the current challenges facing the industry are largely the result of the current cyclical economic downturn which is exacerbating the impact of structural and secular changes already underway.  Over the five-year forecast period, 12 of the 20 major industry segments are expected to show positive growth, with the most challenged segments clustered in traditional advertising. However, the long term secular demand for information, education and entertainment will continue, and the bright spot for advertising going forward will be in digital and other alternative and targeted advertising businesses. 

The CIF has been published annually by VSS since 1986, with data series dating back to 1975.  The ten-year industry report includes a five year historical record of spending patterns and metrics and a five-year forecast of industry spending. The VSS CIF has emerged as an authoritative voice on, and the only provider of, comprehensive spending, usage and trend data across all four sectors of the Communications industry. “It would be fair to say that VSS’s Communications Industry Forecast is quite unique in the market, precisely because we cover the broadly defined Communications industry which is made up of four broad sectors, 20 segments and over 100 sub-segments” said John Suhler, Co-founder, President and General Partner of VSS. “We believe that the Forecast includes a wealth of data otherwise hard to come by and is unparalleled in the depth and breadth of its coverage.” Starting this year the VSS CIF will be published solely in digital format and available exclusively to subscribers to VSS CIF Digital™ 2.0.

Following is a listing of some of the segments and sub segments of the Communications industry which are forecast to grow over the next five years and those that are forecast to shrink over the next five years.

What is Growing?

Internet Media

Word-of-Mouth Marketing

Professional Information

Subscription Television

Business Information

Mobile Advertising and Content

Education

Videogames

Direct Marketing

Business-to-Business e-Media

Event Marketing

Tradeshows

Public Relations

Digital Out-of-Home

e-Books

 

What is Shrinking?

Newspapers

Yellow Pages

Consumer Magazines

Business to Business Magazines

Broadcast Television

Home Video

Radio

Recorded Music

Traditional Out of Home

Traditional Consumer Books

 

4th Largest Sector of Economy 

VSS found that while in 2009 the media and communications industry will endure its first spending decline since the 2001 recession, it is expected to rise from the fourth position to the third fastest-growing economic sector in the U.S. over the next five years, and also rise to become the fourth largest sector overall by 2013, up from the fifth largest sector in 2008.  In fact, the next five years will see the communications industry increase 20% greater than Nominal GDP which will only increase annually 3.0% by 2013.  

“The prolonged economic downturn has accelerated changes already underway in the communications industry.  Notwithstanding significant declines in traditional media, the industry taken as a whole will continue to show relatively solid performance compared to the overall economy,” said Jim Rutherfurd, Executive Vice President and Managing Director at VSS.  “These changes are driven by a confluence of factors – primarily the growth of digital end-user businesses and the shift from broad reach traditional advertising to targeted alternative advertising and marketing services.”  

In early 2009 and as the economy rebounds, communications spending is projected to accelerate and outperform the economy during the forecast period. Growth will be driven by robust gains in many of the same markets generating 2009 growth, such as pure-play consumer internet and mobile services, subscription TV and branded entertainment.  In addition, gains will resume in a number of sub-segments adversely affected by the recession, such as K-12 media, consumer books, outsource corporate training, customer publishing and business-to-business trade shows. 

“While we have seen consumer media usage remain generally flat over the past year, the way in which consumers are spending their time continues to evolve. No longer are newspaper and magazine subscription purchases and network prime-time viewing the norm. Instead, they are declining and consumers are spending more time with media which they support and pay for as opposed to ad-supported media,“ said Suhler. “This development is a culmination of two decades of this secular shift towards consumer-controlled media, and shows no signs of slowing.”  

Direct Marketing and Alternative Marketing Services Drive Future Growth 

The institutional end-user sector is the largest and fastest-growing communications sector. Powered by relatively strong gains in professional and business information services and TV programming, VSS found that institutional communications spending rose 6.5% to $241.06 billion in 2008. More moderate growth was found in the education and training and business-to-business media segments. Media usage in the institutional sector also gained as the need to access information throughout the day and in multiple locations became more important, allowing digital materials in the professional and business information services and business-to-business media markets to climb 13.3%.  

Spending on branded entertainment soared 12% to $24.97 billion in 2008 as brands pursued marketing strategies that engage and connect with target audiences who are increasingly skipping ads and migrating away from traditional media. More brands pursued opportunities to integrate their products into television content and approached the nascent webisode and advergaming markets in an attempt to connect with young consumers. As more brands incorporate venue-based media into their mix, overall spending on branded entertainment is expected to grow at a CAGR of 9.3% during the forecast period, reaching $38.88 billion in 2013.

VSS reported that direct marketing benefited from the same trends as branded entertainment as marketers increasingly opted to reach their target consumer with one-to-one messaging as opposed to one-to-many. Digital technology has enabled marketers to perfect their techniques in targeting customers. While direct mail and telesales spending declined due their reliance on such stressed industries as automobiles and financial services, direct marketing still registered a 3.2% increase in 2008 to $106.52 billion, and is forecast to achieve a 5.6 % CAGR during 2008-2013. E-mail marketing performed even better, and continues to expand at double-digit rates because it offers a low-cost alternative to direct mail and other marketing strategies. 

VSS forecasts that both alternative advertising and alternative marketing services will continue their growth. Alternative advertising is forecast to have a 12.3% CAGR from 2008-2013, compared to a 3.3% decline for traditional advertising, and only slightly outpaced by alternative marketing services at 12.6%.This trend is driven by gains in online advertising and digital out-of-home. Spending on alternative media as a whole is projected to reach $139.45 billion in 2013, representing 29.7% share of total advertising and marketing spending, up from just 18.2% in 2008.

Traditional Advertising Sectors Remain Challenged 

The VSS forecast showed that the current economic cycle has accelerated long developing trends away from mass market image advertising and toward individualized, technology enabled access to information and entertainment. Changing consumer behaviors have led to declining print advertising spend, particularly in newspapers where spending fell 13.1% to $54.16 billion in 2008, and consumer magazine publishing showed a spending drop of 5.8% to $22.91 billion. These sectors also suffered from budget cuts by local and national advertisers in key categories such as auto and financial services. The difficult economy has also driven circulation spending down as consumers canceled subscriptions.  

Broadcast and satellite radio were not able to avoid the industry decline in advertising spend. Local station advertising, extremely dependent upon stressed economic sectors including auto and home, saw their spend fall 7.1% to $20.28 billion in 2008. Consumers are migrating away from traditional radio to online social networks featuring up and coming artists. In addition, the depressed auto industry is hindering satellite radio growth, as fewer new cars are being sold with satellite radio services.

As the economy took its toll on companies throughout the year, VSS found that spending was reigned in on all fronts. This directly affected business-to-business promotions as well as outsourced publishing. Spending on business-to-business promotions, including promotional products and travel marketing incentives, fell 7% as budgets were cut and fewer salespeople were in the field calling on clients. Declining profits, layoffs and trimmed expenses all lined up to hinder growth in the business-to-business promotion market, and spending in the top promotional product category fell by double-digit rates. During the 2008-2013 period, the business-to-business promotion market is forecast to show a 2.9% annual decline.  

The current downturn is causing several of the communications industry’s sub-segments to register their weakest growth in more than five decades. Nonetheless, four segments are projected to generate more than $100 billion in spending by 2013 — subscription television, professional & business information services, direct marketing, and entertainment media. VSS predicts that these segments will lead the communications sector to be the third-fastest growing component of the U.S. economy in the 2008-2013 period, following mining and construction. The institutional end-user sector will continue its growth and will be responsible for bringing the vast majority of the new dollars coming to the communications industry. This is on top of the nearly $90 billion in spending the sector was able to add from 2003-2008.

How do you think this affects custom media?
Take the CPC’s short survey now:
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CPC Blog: The power of custom media

The Custom Publishing Council fell victim to a horrible act of nature… of Google! Our old blog was serviced by Blogger, a Google-run blog space. About a week ago, we notice that we couldn’t access our blog account. We immediately looked into every possible reason/solution. Between the CPC Web-designers and the in-house CPC team, it was determined that our blog was not working because Google had snatched it!

Looking into the situation further, we discovered that Google has the right to pull blogs at their discretion. Check out their Terms of Service:

10. Termination; Suspension. Google may, in its sole discretion, at any time and for any reason, terminate the Service, terminate this Agreement, or suspend or terminate your account. In the event of termination, your account will be disabled and you may not be granted access to your account or any files or other content contained in your account although residual copies of information may remain in our system for some time for back-up purposes. Sections 2, 3, 5 – 8, and 10 – 15 of the Agreement, along with applicable provisions of the general Terms of Service (including the section regarding limitation of liability), shall survive expiration or termination.

And now for the good news:

The CPC worked diligently to re-create the blog. We were able to re-post most of our old content and improve on our blog-site design.

The CPC is proud to introduce its new blog, Custom Publishing Council: The Power of Custom Media.  

If anyone is interested in posting material relevant to the custom media industry, please contact Ariele (ariele@custompublishingcouncil.com) or Sarah (sarahw@custompublishingcouncil.com).  

Stay tuned for more updates and news.

Custom Media Day Review

Custom Media Day: Growing Your Custom Media Business in a Social Media Age
Brought to you by ABM, Junta42 and CPC

8:30a.m., the atmosphere was electric as the 100+ guests were waiting for Custom Media Day to begin. Is there really standing room only?  Food, discussion and anticipation filled the room.

At 8:45a.m. Gordon Hughes, president & CEO of ABM, made opening remarks. He started the day with a presentation of the Custom Media Innovator of the Year Award awarded to Jim Meyers of Imagination Publishing. We then received a warm welcome from yours truly ( CPC executive director, Lori Rosen), followed by a welcome from CPC board member, Joe Pulizzi of Junta42.

First up, Executive Roundtable Discussion: Hear What the Clients are Saying. Each of our panelists, Tracy Burleson, Director of Residential Programs, Propane Education & Research Council (PERC); Pamela Plehn, Associate Director, Strategic Communications, Chicago Mercantile Exchange Group (CME); and Mike Volpe, VP, Inbound Marketing, HubSpot, spoke about their respective programs.

Burleson explained how PERC had to refocus its long-time campaign on a more targeted community in order to become more successful. PERC worked to create inserts, custom videos, e-newsletters and in person events and saw a huge increase in Web site traffic as a result.

Similarly, Plehn said that CME conducts a large percentage of its business electronically. Their main approach is letting the customer tell their story. CME finds that keeping things personal keeps people interested.

A dynamic presenter Volpe started with something we all already know: CUSTOM MEDIA IS A HOT MARKET. We learned the difference between outbound marketing (TV, radios, phone, newspapers), and inbound marketing (blogging, publishing, podcasting). Volpe suggested that the best way to reach people today is through content:  Content consumption increases as advertising consumption decreases.

The take-away messages? Know your audience and remember, content = lead generation and sales. 

The day is not over yet…

Andrew Hazen, SEO Expert and Founder of Prime Visibility gave a great presentation on search engine optimization. Here are some highlights: 

  • PPC (pay per click): Keywords – stay away from negative keywords; use tools like Google’s Keyword link (https://adwords.google.com/select/KeywordToolExternal) to see what keywords have search volume and value. Create online portfolios by grouping keywords across ad groups, campaigns and engines, into corresponding portfolios. Always drive your campaign with an organized Web site, ease of navigation, strong call to action and relevant landing pages. Search engines read this data and content on your site to determine your Web site’s quality score. Including keywords in your page name is always a home run!
  • Title tags should be unique on every page. Words to the left get more weight than words to the right. The worst title tags are “homepage”, “untitled” and “welcome”.
  • Content is key and search engines should be able to pick up on everything. Using graphical text, as opposed to real text, will limit your Web site visibility. Search engines cannot pick up on words in graphics.
  • ALWAYS include a site map.
  • FUD Docs: Reduce Fear, Uncertainty and Doubt. This is a document available for anyone to download on your Web site. It asks for only an email address and allows the person to proceed downloading. This is a great source for leads.
  • Get involved: Facebook, Twitter, Flickr, LinkedIn, FriendFeed, blogging and installing apps/links on every account to your other social networking profiles.

Custom Media Day guests enjoyed more food and more networking breaks. One sandwich and five business cards later, we sat down for the digital magazine workshop. We heard from Marcus Grimm, Marketing Director, Nxtbook Media and Cimarron Buser, SVP, Marketing & Business Development, Texterity.

Digital magazines are simply ‘PDFs on steroids.’ The elements of a digital magazine are: metered content, content edited by people, designed for people and not technology. Digital magazines allow companies to create and deliver content in a faster and less expensive way. Grimm showed Nxtbook Media’s interactive map that can locate any person around the world reading a digital magazine (developed by Nxtbook). You can check it out at www.nxtbook.com/map. Texterity took catalogues to a new level with the Magalog. Buser explained the details behind Zappos’ new magalog. It provides editorial content and product information with live links to product pages.

Are there things about social media that you always wanted to know but never could ask?

Simply put, Andrew Davis, of TippingPoint Labs, blew everyone’s mind – with the content of his presentation, but more so with the new software he used to present. Who cares about PowerPoint anymore?? PREZI is the new thing! It’s so cool, so hip, so futuristic, and so new. After we all, or at least most of us, got over the awe of Davis’ presentation format, we got down to the nitty-gritty.

Custom publishing = custom content. Both create valuable content, it is shared, it engages people and it drives revenue. With that, custom publishing = custom content = SOCIAL MEDIA. No one is better positioned to grasp hold of social media than custom publishers.

Build a social media strategy: develop high quality, relevant and frequently distributed content. It is important to meet expectations for each social media channel. Participate actively in the communities you choose and don’t spread yourselves too thin. Build a trust within your network, know your audience and understand the subtleties between channels. And, always provide valuable content – if you rush to twitter, you’ll lose the value of your content.

Davis reviewed the seven steps of tech adoption: 1) experiment 2) adopt 3) gestate 4) escalation 5) monetize 6) consolidate and 7) maintain. Davis dropped the names of some social media friendly sites: Kosmix, Vimeo, Scribd and let us know that we can learn how our Web sites measures up at Quantcast, http://quantcast.com/snapon.com.

At 3:00p.m. Custom Media Day introduced its final presenter, Barry Feinberg, Executive Vice President, GfK Roper Public Affairs & Media. Feinberg gave a detailed presentation on the CPC’s most current Roper research study. This study can be found on our Web site in the member’s only section. There were some very happy non-CPC members in the audience!

The electric, fun and informative Custom Media Day came to an end. Everyone took to the terrace for some wine, delicious cheese and discussion. A special thanks to ABM and Junta42 for co-hosting this event with the CPC.

To see what all the twitter was about, search #CustMedia.

Where corporate America shines: Custom publications breed trust

This article originally ran in DM News on April 16, 2009: http://www.dmnews.com/Where-corporate-America-shines-Custom-publications-breed-trust/article/130735/

Where corporate America shines: Custom publications breed trust
Michael Winkleman, chairman, Custom Publishing Council
April 16, 2009

Here’s an irony: Faith in American business appears to be at an all-time low; the nation’s president has just fired the CEO of a leading automaker; a recent ABC News/Washington Post poll indicates that 80% of the country blames the banks for the current financial crisis. And yet, 1,000 Americans surveyed in February and March by Roper Public Affairs & Media for a Custom Publishing Council (CPC) survey said that their faith in, commitment to, and enjoyment of custom publishing has actually increased in the four years since the last Roper/CPC poll.

This branded content, mind you, has been provided to these consumers by financial services firms and automakers, by companies in any number of industries that are currently caught up in the economic mess — the same types of companies that are more likely these days to inspire ire than awe. But look at these statistics from the Roper/CPC study:

Nearly eight in 10 respondents say that when companies send them custom publications, it demonstrates to them that the companies are interested in building good relationships, and nearly three-quarters say they feel better about the company when they’re reading the publication it has provided.

More than two-thirds say that the companies that provide information about their products in these publications help them make better purchase decisions. Moreover, two-thirds say they are likely to buy from the company that provided them with a custom publication. Each of these statistics is up six percentage points since 2005.

The positive impact of custom media is particularly evident in consumers’ attitudes about car companies: According to the survey, car owners who receive publications from their car companies are more satisfied with their vehicles, more satisfied with their car companies, and more likely to recommend the company to others than are car owners who do not receive such publications.

What does this imply? While I wouldn’t suggest that custom publishing is the answer to the nation’s economic woes (or that custom publishers should qualify for stimulus funds), it is clear that producing custom media is an excellent way to not only mend fences but to keep them in good repair. Nearly 80% of Roper respondents say that they don’t mind the sales message inherent in custom publications, so long as the publication (print or electronic) is filled with useful information. And nearly three-quarters of respondents say that if they’re going to learn something about a company (and they clearly want to) they’d rather get this information from a collection of articles in a magazine than through an advertisement.

As they work their way through this recession, corporations have a lot of work to do. It seems clear that custom publishing is a tool they should employ to get that work done.

Michael Winkleman is chairman of the Custom Publishing Council and president of Leverage Media, a custom publishing company. Reach him at mike@leveragemedia.com.

Print: Reports of its death are exaggerated

This article originally ran in DM News on March 13, 2009: http://www.dmnews.com/Print-Reports-of-its-death-are-exaggerated/article/128821/

Print: Reports of its death are exaggerated
Michael Winkleman, chairman, Custom Publishing Council
March 13, 2009

A year ago, a law firm client asked if we could create an electronic newsletter for alumni. We were excited because, as a custom publishing operation firmly grounded in print, we knew we needed to add some new-media samples to our portfolio.

Our excitement was short-lived.  Two weeks later, the client called to say that the firm had run focus groups with alumni, and a majority said that, regardless of the content, they wanted a print newsletter. They were overwhelmed by e-mails. If they didn’t go directly to spam, the e-mail newsletters they received went to the bottom of the to-read list — and were never seen again unless the alumni printed them out.

So we saved them the trouble by creating a print version they could carry in their briefcases, display on their coffee tables, show to their colleagues and read at their leisure.

We didn’t get an electronic arrow for our quiver, but we got an apocryphal story to tell. Proof, at least anecdotally, that print isn’t dead.

This flies, of course, in the face of conventional wisdom. Print’s pallbearers argue that newspapers are dying, magazines are struggling, and the newest crop of electronic media—blogs, widgets, social networks and text messages—are becoming the communication tools of choice for all generations.

My colleagues in the Custom Publishing Council (CPC) are wondering where print fits in their future. In the past two weeks, Lori Rosen, the CPC’s executive director, has fielded three notes from members asking for statistics on whether people prefer to read custom publications in print or electronic form. While we’ve found few studies that explore this question directly, one of our board members, McMurry’s Fred Petrovsky cites a number of studies that point to print’s continued primacy, including a 2007 Simmons study proving that consumers find magazines more trustworthy, inspirational, and even “life-enhacing” than the other media; and a 2007 study from the Financial Times that said only 29% of consumers believe the Internet meets all their information needs. A study that Roper Public Affairs is now fielding for the CPC should add further fuel to the fire.

The point for marketers, publishers, and consumers is that print remains not only a viable medium, but a vital one. It will morph to complement its electronic counterparts, but it won’t fade away. The creative custom publisher, the creative direct marketer, won’t shy away from print products, but will seek to use them creatively, mine their potential and celebrate their difference. I’m still hoping to get some new-media business. But I’m also expecting to keep publishing print products for years to come.

Michael Winkleman is chairman of the Custom Publishing Council and president of Leverage Media, a custom publishing company. Reach him at mike@leveragemedia.com.

Brand Storytelling: An interview with Michael Margolis, Thirsty-Fish

The Marketing Executives Networking Group (MENG) meeting earlier this month featured speaker Michael Margolis of Thirsty-Fish. Margolis gave a riveting presentation on brand storytelling that night and has allowed the CPC to delve into his brain even more.

Michael Margolis is the President and founder of THIRSTY-FISH, and advocates widely on the power of Brand Storytelling and strategic change. You can find his blog and latest musings at http://www.popanthropology.com.

 

Michael MargolisCPC: At the MENG meeting, you presented the audience with the Brand Story Matrix. Can you explain the concept and strategy behind this?

MM: Brand Storytelling is a vocabulary for describing the increasingly symbolic and psychic contribution of brands within modern culture. Think of the role that BMW, Apple, Patagonia, and countless other brands play in our lives. They have become meaningful props in the personal narratives of who we are (or sometimes who we aspire to be).  

The Brand Story Matrix is about looking at a company through the lens of past, present, and future — or in more metaphoric terms, (1) Origins, (2) Identity, and (3) Aspirations.  Each metaphor frames how a brand’s stakeholders (customers, employees, investors, etc) find meaning in the larger story…

Origins speak to sources of authenticity. This might include a charismatic founder or the raw materials from which you create your products. Think Marriott, Moleskine, and Hewlett-Packard, the list goes on…they each carry a legitimacy that is rooted in the past.

Identity is about personality and values. This means taking a stand and being clear to the world about what you believe in. Whole Foods and Zappos are just two of many companies with manifestos that not only guide the strategy, but transform their customers into true believers.

Aspirations reflect a brand’s contribution to society. Starbucks, Blackberry, Ben & Jerry’s – each brand redefines consumer expectations because they change how we behave. We’re all competing against these memorable brand-driven experiences, even if you’re in a completely different industry.  

CPC: In what ways are marketers taking advantage of Brand Storytelling? Is it an effective tool for any marketing initiative?

MM: Marketers are just beginning to scratch the surface regarding the implications of Brand Storytelling. You might see a lot of advertising agencies that give the concept credence, but most of these brand stories live and die within the 30-second format or creative campaign. Brand Storytelling holds much deeper and wider implications for how a business operates. 

You also see a lot of marketing traction in the areas of digital storytelling, branded entertainment, and trans-media storytelling. This is where the narrative freedom of the Internet is most dramatically changing the patterns of story consumption and production.

Here is the true benchmark of Brand Storytelling. Its not so much about your stories regarding the brand, it’s the stories that people tell about you – and even further, the stories they tell themselves (about what your brand means to them). The Internet is a powerful looking glass into the future of the narrative web. The implications of this paradigm shift are profound.

 
CPC: How did the idea of using storytelling as a marketing concept develop?

MM: Storytelling has always been at the essence of marketing. People don’t really buy a product or a service, they buy the story that’s attached to it.

For me personally, I came to this hard lesson early on in my career. Right out of college, I helped found and launch two separate nonprofits — at the intersection of business and social issues. One worked on Digital Divide workforce issues and the other was a technology platform for volunteerism. In both cases, the real struggle wasn’t so much raising money or getting attention. Instead, it was about introducing new ideas, and overcoming the existing beliefs that would prevent the story from taking hold.

That is how I came to discover storytelling as the leading x-factor for any leader, entrepreneur, or change agent to master. Especially in these unique times when so many long-standing business stories need to be redefined.

CPC: Can you name some organizations that have recreated their brand vision using storytelling? How are the effects of Brand Storytelling tracked?

MM: For the past seven years, we’ve applied the notion of Brand Storytelling across a wide spectrum of organizations from Fortune 500 companies to leading associations and mid-cap companies. And it’s always more than just a brand or marketing exercise.

With smaller companies, you can create a Brand Story blueprint relatively quickly that is then used as a strategic compass for adapting to change. This cascades into business development, customer service, research development, and internal culture initiatives. We’ve seen this take hold for many companies, including a 60-year old psychological test publishing firm in a rather old-school industry. 

With larger organizations, that sort of shift is a more complex process – so you start with a specific division or strategic initiative. In the case of NASA, we used the principles of Brand Storytelling to help preserve a $20 MM science education program at the risk of being cancelled. For Ernst & Young, the same principles were used to increase the adoption of their corporate extranet across local offices worldwide. It really just depends on the business drivers of the client, and where storytelling can have bottom-line impact.

Our efforts are usually tracked by the business results themselves. At a more discreet level, you can use various instruments to gauge current brand story perceptions (what stories are being told) and how those shift over time.

CPC: How does the following quote, taken from Thirsty-Fish’s Favorite Story Quotes, explain how a unique narrative can help a brand identify with its’ audience: “We all live in suspense, from day to day, from hour to hour; in other words, we are the hero of our own story”? –Mary McCarthy (author)MM: The greatest freedom of this era is the ability to construct and shape our personal narratives. Just look at the explosion of social media – blogging, the twitterverse, and the emerging semantic web. What a thrill! The future of the Internet is really about making sense and meaning of a world buckling forward at warp speed drive.

 

On the flip side, we’re all suffering from information overload and attention deficit. That’s why we need new, and more sophisticated, filters for processing content. And as much as technology is an enabler, at the end of the day, it’s our human ability to weave stories that brings meaning to our lives.

The brands that put the customer at the center of the universe are increasingly the winners. Go a step further, and invite your customers to actually narrate the story (customization, co-creation, user-generated content, etc…). Consumers tend to identify these brands as enablers they couldn’t live without. Imagine for a moment life without Google…

CPC: What are some marketing trends that you believe we’ll see a lot of in the next year?
MM: 1. Narrative Non-fiction – You might be familiar with the “New Journalism” — a style that by definition is built upon strong editorial viewpoints, intimate portraits, and narrative coherence. This style is tailor made for the Internet Era and the rise of branded entertainment. The really good blogs are already modeling this style. They’ve distilled a style of reporting that represents the future of marketing communications – honest, irreverent, and curated. Big brand marketers stand to benefit by embracing this style across other media touch-points and channels.

 

2. Truth – Represents the holy grail of communications at the moment. The old stories are no longer holding credence, which is why we are experiencing such a crisis of confidence across society. This crisis represents a much deeper chasm then just fixing the banks and the government.  The implications for marketers are a greater demand for transparency and authenticity. People want to know they’re getting the real deal. It’s your job to prove it. Storytelling, when done right is the pathway into greater relevance. But be careful, you’re always at the mercy of your audience. So it better be good. 

3. Experiences – While consumers might be getting fickle with their purchasing habits (how many more sweaters do I really need?), they are still in the habit of collecting experiences. Notice the categories that are staying strong in this recession – leisure, travel, sporting, etc…They are all tactile experiences that often transcend commoditization. Many retail brands will look to experiences as a way to better define their brand value and escape the downward spiral of discount pricing.

Marketing Executives Networking Group, NYC Meeting Review

Brian Moran, the editor of CPC’s own Content magazine, was kind enough to invite me to the Marketing Executives Networking Group (MENG), New York Chapter meeting. It was held at The Met Life Building last night, 2/2/09, and brought in about 50 senior-level marketers from the NYC area.

Last night’s event was titled ‘Brand Storytelling: Restoring Confidence Through a Well-Told Story’ and featured the dynamic speaker, Michael Margolis. Margolis is the president of Thirsty-Fish and is well known for his work with brand storytelling.

Margolis raised a lot of interesting questions. He focused on how to make one’s story believable and how to reinvent the wheel.

Who am I? What is my product? What is the mark I want to leave behind? Of course these are things we all think about, but Margolis suggests we use these questions to formulate a true foundation or true identity for our brand, rather than formulate something that lives and dies through the length of a campaign.

Margolis introduced the Brand Story Matrix, which is comprised of three main components: origins, ethos and aspirations. Begin with the origin of your brand: What is its history? Where do its roots lie? What experiences does it have that can be built upon? Next is ethos: How would you describe the personality of this brand? What do you and your brand believe in? And finally aspirations: What is your vision? How can your brand make a cultural contribution? How is it different than everything else?

The meeting then turned interactive. We were told to form small groups and perform an exercise in brand storytelling. We were asked three questions; How can you legitimize or anchor the genuineness of your story? Why would your audience relate and want to belong to your story? How will your story be seen, felt, touched, and experienced?

I learned that identifying our strongest value is best done by understanding past patterns. Identifying the values of a brand will help a person discover what’s best for their brand and ultimately, their market. What proves to be difficult, as some audience members suggested, is really identifying the actions that will help to enforce these values. Promote your company, promote yourself, but most importantly, promote a set of ideas, your values. Relate these ideas to your customer and be sure to identify the key inflection points. The personal story, the origin, will inevitably act as the reinforcing blocks that hold up the idea behind the brand.

It is best said in a small paragraph found in the meeting packet: “Without proper context or frames of reference – change, simply translates into cognitive dissonance and overt resistance. In contrast, the right story can unlock renewed engagement, buy-in, and motivation.”

I found Margolis’ talk to be very inspiring and thought-provoking. It allowed me to reflect on my work with the CPC and understand what motivates the things we do around here.

Michael Margolis is a contributing author in the book “Wake Me Up When the Data is Over: How Organizations Use Stories to Drive Results” (Jossey-Bass, 2006). You can learn more about him by visiting www.thirsty-fish.com. You can learn more about MENG here: http://www.mengonline.com/visitors. The CPC hopes to include an interview with Margolis in an upcoming Monday Memo.

Thanks, Michael, for a great session! And thanks, Brian, for inviting me! Stay tuned for more updates…

- Ariele (ariele@custompublishingcouncil.com)